I have composed a list of some of the funniest questions submitted by users. Most of these are from my own experiences, the rest are from other support communities. Its nice to know I am not the only one that has to answer these questions.
Enjoy our list of the top 10
1. Where is the “any” key?
2.Does Windows 98 support Linux?”
3.How much does Windows cost, and do you have to buy each one separately?
4.You said I would get 98 windows with this computer. Where are they?
5.Support: “Tell me, is the cursor still there?”
Customer: “No, I’m alone right now.”
6.Support: “Ok, ma’am, do you see the button on the right hand side of your mouse?”
Customer: “No, there’s a printer and a phone on the right hand side of my mouse.”
7.Customer: “Someone was just here working at my home and now I cannot connect to my printer anymore.”
Support: “What type of repairs were completed?”
Customer: “Plumbing repairs.”
8.Customer: “I am experiencing errors on my computer”
Support: “When did this start occurring?”
Customer: “After I restarted”
Support: “What were you doing on the computer before the errors started?”
support: “Then why did you have the computer on?”
9.Customer: “I cannot start my computer.”
Support: “What was the last operation you completed on the computer?”
Customer ” I deleted the Windows folder cause my computer said I was low on disk space and it was the largest.”
10.Customer: “I love my new desktop so much. It’s powerful and fast. I especially like the new cup holder that came with it.
Support: “Ma’am….What are your referring to when you say cup holder?”
Customer: “My desktop came with this neet slide out cup holder.”
Support: “Are you referring to the cd-rom drive?”
At this point the customer simply hung up.
Yes believe it or not these are actual questions and conversations posed by customers. Man I hope people will arm themselves with knowledge so they can better voice there technical questions.
With everything you have to stay on top of to maintain computer performance and security here is one more. Anytime you update system software or third party software it can impact how your hardware performs.To maintain peak performance you as well needto update your hardware drivers. This is necessary due to changes made in either system or third party software.
Microsoft and other software vendors design their software to work in specific conditions. These conditions are set by the latest hardware available and how it relates to software functionality.When you update these types of software your hardware may not work optimally or you may experience a failure of the device or software.
Just as you update Windows or any other software you should maintain the latest version of your device drivers. Here is the easiest way to keep drivers updated. If you own an OEM computer such as a Dell, Gateway, HP, Compaq or Toshiba you should visit their support pages to obtain the latest version of software and drivers for the devices installed on your computer. These updates will be listed by published date. Be sure to follow any specific installation
instructions provided by the manufacturer.
If you do not own an OEM machine or if it was built by your local computer store then review your hardware documentation. Your receipt should list the installed components. Once you have the list of devices you can search each manufacturers website for the drivers and software individually. Be sure to follow any recommendations or directions
provided by any hardware or software manufacturer when updating device drivers.
Updates to device drivers are not published as frequently as other software updates so you should check periodically for updates. Manufacturers usually publish driver updates every few months as a general schedule.
Just yesterday I was approached by a neighbor who had a laptop that claimed it was not functioning properly. I enquired as to what the problem may be, and he stated it was extremely slow on the Internet.
Once I examined the laptop I noticed he was using a 56k modem to connect to the internet. So of course the first thing out of my mouth is “what’s the issue with it?”. He stated he was only getting about a 10k download speed (This is where I slightly chuckled).
At this point I tried to explain to him that he was very lucky to be receiving such speeds on a 56k connection, and that just because it says 56k it does not mean that is the speed you will experience. After a long conversation about communication in and out and how it relates to your overall connection speed I inquired as to why he had not looked at broadband.
I mean really here it is 2007 and with all the ways to obtain a broadband connection surely he couldn’t dismiss this as an option. He stated he needed a connection that would work at his lake house. I simply asked how he received TV channels at this location and he stated satellite. Ok not the best type of broadband to use, but it’s an option.
Next I asked if he had a cell carrier he used. He replied with the carriers name and I asked if he had contacted them to inquire about a gsm pcmcia card. Now that I had peaked his interest the conversation started to move towards a productive direction.
I explained that with todays technology if you have a cell carrier you can have unlimited access any where you can obtain a cell signal and the cost will vary from 29.99 to 59.99 per month. He was extremely delighted to say the least.
So after a ten minute conversation with his cell carrier they were shipping him a connection card and would simply add the charges to his next bill. Now isn’t that awesome? (I asked). Another satisfied customer.
Is it just that people dont know about this technology? Are the hundreds of broadband commercials not getting through to people?
I understand that you can get a 56k connection much cheaper than a broadband connection, but if you spend time at a location or as I like to call them “my working vacations” I want to get my work done as quickly and efficiently as possible.
I hope anyone who reads this article (if using 56k connections) will at least take the time to inquire about broadband from their carriers. Remember if you use cable there is cable modem. If you use satellite they can provide broadband. If you have a cell phone your carrier can provide options for broadband. I think that covers it. The only remaining excuse is cost, but as time goes by this technology becomes cheaper and cheaper. Why not try it? I’m sure you will be happy with the service.
It seems when people are converting to Windows media Player 11 they are experiencing many issues. These issues range from not playing content at all to not being able to utilize memory card storage functions.
One way to insure you do not experience errors is to read the “Before installing Windows media player 11” document posted by Microsoft. I know….who needs directions right?
These directions are created to lessen the chances of major issues from installation as well as to help you back up your media files and information. I am including the link to this article. If you are considering upgrading it’s wise to read this document. As well you may want to read some forums information on issues being experienced when using Windows media player 11. This will help you identify issues if you experience any after upgrading.
Windows Media Player 11 before installing read this
To help arm yourself and prepare for any issues you might experience I am including a link to the Windows media player knowledge base. This link includes known issues as well as trouble shooting guides. If you experience any issues after upgrading to media player 11 be sure to visit this link.
Microsoft knowledge base Media Player 11
One thing to consider for any Microsoft product is signing up for the RSS feeds. This can be done through Outlook or Internet Explorer 7. Signing up for the various feeds will give you instant access to all new issues encountered as well as how to address the errors.
I know we all hate having to read directions, but it’s in our best interest. You can get a membership to PC Registry Cleaner for help with Windows medial player problems. They will help you fix any computer problems you have with free computer tech support if you have an active membership. Try it now
Over time the “registry” in which Windows and other applications store information can begin to hold data that is no longer valid. Such information links to a location where there was a file or program, but the file has been moved or the program uninstalled.
Often such invalid links occur because uninstalled programs do not completely remove their registry entries. Whether the uninstall process fails or the uninstaller does not correctly remove all the entries. This can occur due to programs not being correctly uninstalled by the user or a user views a file attached to an email without saving them to disk first, or applications have been relocated without uninstalling and reinstalling them. A registry cleaner utility can come in handy to make this easy.
This invalid data eventually begins to clutter the system registry, slowing Windows down and causing other possible problems.
The Windows registry is simply a database which contains information on the Windows operating system and third party applications. This information is read at start up and includes system variables which tell Windows exactly how to operate. If this information is corrupted you will notice performance issues and can experience system error messages such as but not limited to runtime, script and start up errors.
It is recommended to perform routine maintenance to the Windows registry to maintain optimal performance. There are many products which can aid in the maintenance of the Windows registry. These utilities will aid in grooming the registry. This can be particularly helpful if you are not a certified technician. Even Microsoft states when editing the registry that making an error while editing it can disable your Windows operating system. Running such programs at least twice a month is recommended. If you routinely make changes to your system a more frequent schedule is recommended.
There are several registry cleaners on the market but only one that guarantees their software will fix your computer problems or their tech support will as long as your membership is valid. The Bug Doctor will easily fix all kinds of computer problems.
I do recommended reviewing any Microsoft documentation on the Windows registry for your particular operating system version if you plan to manually edit any entries. These articles can be informative and give a better understanding of how the registry works. For information on your particular version of Windows please visit the Microsoft knowledge base at www.microsoft.com
The list below describes the top ten ways you can speed up your computer through either general maintenance or hardware upgrades. I tried to list some things other than just the obvious ones most places always list. Now there are of course many more.
First Off, Install PC Registry Cleaner and let it scan and optimize for you. This will save you loads of time and really give your computer a boost of energy!
10. Check your initial hardware for possible memory, CPU, or hard drive upgrades.
9. Insure your paging files is set to one and a half times the size of the amount of ram installed. If you are using 2 gig or more of ram memory simply turn off the paging file. (To review your paging file right click my computer and choose properties -then choose the advanced tab – Then select the performance settings-slect the advanced tab and modify the virtual memory file size)
8. Run monthly system maintenance such as disk cleanup, disk check, or disk defrag.
7. Clean out your temporary internet files and cookies. (To do this open Internet Explorer and choose the tools menu- Select options- on the main page you can emty the temp files and delete the cookies.)
6. Empty the c:windowsprefetch folder.
5. Scan your system weekly for spyware.
4. Delete any unused programs by using the add/remove programs utility.
3. Groom your Windows start up file by using the msconfig utility. (This can be done by going to startRun and typing msconfig then select ok and choose the start up tab)
2. Update your device drivers. If you are using an OEM computer simply visit the manufacturers website for updated software and drivers. If using a custom built computer you will need to visit the hardware manufacturers support site one device at a time to obtain the latest software.
1. Turn off unnecessary services in the services manager.(To access this control panel go to control paneladministrative toolsservices)
This little tid bit should allow you to boost your PC performance somewhat. The major improvements will come with hardware upgrades especially increases in system memory (RAM).
We have an entire free video set dedicated to speeding up your computer. You can watch these absolutely free right here.
Feel free to leave me some of your ideas below in the comments section.
I also highly recommend using The Bug Doctor. This software has thousands of common fixes built in and they will help you fix just about any computer problem via their helpdesk. Simply the best support team online.
Ever experience start up errors when Windows is
loading up?This can be very annoying. The most
common cause is due to entries in the start up
list that is due to improper un-installation of
Spyware and virus software as well can cause
similar issues that make you want to pull your
hair out. When spyware or viruses are removed the
harmful aspects of these types of software are
most commonly the only entries these removal
utilities address. Commonly the remaining registry
entries in the start up file often remain.
When addressing a start up issue it is best to note
the error or errors by logging the information. Once
you have logged the errors you are now ready to start
researching the error.
A common way of diagnosing start up errors is to use
the Google search engine by visiting www.google.com.
Input the error exactly as it appears. This will
result in a more efficient search query. By
referencing the offending module you can obtain
information on the module as to its manufacturer and
You will find many different ways of addressing any
particular issue when you use a search engine. If the
entry pertains to a particular software title it is best
to contact their support to address the issue with proper
procedures for removal or re-installation.
Another way to address start up errors is by using the
Microsoft msconfig utility. This utility can be invoked
by going to your start menu and selecting run. In the run
box input the utility name by typing msconfig and selecting
ok. Once the msconfig utility has loaded select the start
up tab. Review your entries noting if there are entries
that reference the particular module or software that has
been noted in the error. You can deselect these entries
which disables the call from the start up file.
If you cannot identify the entry in your start up folder
try disabling half of the entries then select the ok button
and perform a restart. If the condition of your computer
does not change repeat the process and re-enable the removed
entries. Attempt disabling the remaining entries and perform
another restart. If the issue at any point is alleviated
re-enable the items one at a time while performing a restart
after each until the offending entry is identified.
In most cases this will help you identify and remove the
issue. In cases the issue still exists and you have identified
a particular software title that is the cause you should
contact the software manufacturer for assistance.
Always remember most of these entries only serve to use up
memory resources and most arent needed, but if you have virus
or firewall software installed leave those entries enabled
unless they are the problem entries.
A quick note: Smashing or thrashing your computer doesn’t
help at least in these instances. 🙂
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You listen to all their testimonials here and they will help you fix
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If you need a good registry cleaner for your PC try PC Registry Cleaner Version 2.0