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Help is not available in Office 2007

I have had many questions dealing with the same issue in office 2007 as of late. The question voiced the most has been “why can I not access the help section of Office 2007?”.

This is typically due to the UNC path of the help file not being defined in the registry. Whether the entry was removed or the registry was damaged there is a simple way to fix the issue.

Note: If your registry is damaged you may need to perform maintenance on it. If the registry is damaged to the point that the entire section is missing you will not be able to follow these directions as described below.

Remember: Editing the registry incorrectly can prevent Windows from operating. Always create a restore point or make a manual back up the registry before performing registry edits.

To repair this issue complete the following instructions:

1. Start Notepad.

2. Copy and then paste the following text into a new file. REGEDIT4
[HKEY_LOCAL_MACHINESOFTWAREMicrosoftHTMLHelp] [HKEY_LOCAL_MACHINESOFTWAREMicrosoftHTMLHelp1.xHHRestrictions] “UrlAllowList”=”UNC_path

Note:The UNC path is the universal naming convention path. This is the full path to the help files.

3. Name the file 926707.reg, and then save the file to a location of your choice.

4. Use the Office Customization Tool to run the 926707.reg file before the 2007 Office program is installed.

One issue down, many to go.