I have composed a list of some of the funniest questions submitted by users. Most of these are from my own experiences, the rest are from other support communities. Its nice to know I am not the only one that has to answer these questions.
1. Where is the “any” key?
2. Can I run Windows 10 on my Mac?”
3. How much does Windows cost, and do you have to buy each one separately?
4. You said I would get 98 windows with this computer. Where are they?
5. Support: “Tell me, is the cursor still there?”
Customer: “No, I’m alone right now.”
6. Support: “Ok, ma’am, do you see the button on the right hand side of your mouse?”
Customer: “No, there’s a printer and a phone on the right hand side of my mouse.”
7. Customer: “Someone was just here working at my home and now I cannot connect to my printer anymore.”
Support: “What type of repairs were completed?”
Customer: “Plumbing repairs.”
8. Customer: “I am experiencing errors on my computer”
Support: “When did this start occurring?”
Customer: “After I restarted”
Support: “What were you doing on the computer before the errors started?”
support: “Then why did you have the computer on?”
9. Customer: “I cannot start my computer.”
Support: “What was the last operation you completed on the computer?”
Customer ” I deleted the Windows folder cause my computer said I was low on disk space and it was the largest.”
10. Customer: “I love my new desktop so much. It’s powerful and fast. I especially like the new cup holder that came with it.
Support: “Ma’am….What are your referring to when you say cup holder?”
Customer: “My desktop came with this neet slide out cup holder.”
Support: “Are you referring to the cd-rom drive?”
At this point the customer simply hung up.
Yes believe it or not these are actual questions and conversations posed by customers. Man I hope people will arm themselves with knowledge so they can better voice there technical questions.
The computer is a device that make part of our daily life, we us it every day for several tasks, work, game, entertainment etc. More than any other device computer need a good and continues maintenance, to keep it running well and fast, doing all the tasks we need. Actually there are several menaces that can harm our computer. The most of them are coming from the internet, when we connect to the internet we are a target of virus, adware and malwares that can harm our computes, the majority of people that have basic skills in computing thinks that installing an antivirus resole all problems, this is false, even with the best antivirus out there we still in risk.
The proper functioning of any computer depends on the software installed, the memory used and the user itself.
Before talking about the problem of the internet and the virus, we need to know that even without internet we can have problem with our computer. In order to keep your computer healthy and fast you need to do some basics step periodically, if you have programs that you never use uninstall theme.
When you use your computer don´t open a lot of windows, people like let a lot of windows open even they don´t make use of theme, all open windows consume memory so if your computer have a enough memory this can slow down your machine. It is a good practice to defragment your disc to make the file system reorganized for simplifying file access and make it fast when you shut down your computer shut it down with the proper shutdown program and not with unplugging the energy cable, because this can damage your system file and generate a no starting of the system.
Before connecting to the internet it is important to install antivirus to protect your system and your data.
Configure your antivirus to scan your computer periodically; instead you can do it manually on running the antivirus scan. Some sites on the internet are harmful and install a malware script in your computer, it is better to no open this kind of sites (pornographic sites are an example).
Browsers like Google Chrome and Internet Explorer advise you about bad sites.
Internet is not the only place you can get a virus, if you are in a network or you use unknown pen drive or external disk you risk to get your computer infected, so before e connecting any external device to your computer it is recommended to scan it with your antivirus first.
If you are a beginner or do not give winds to your curiosity, don´t try to configure, delete, or change system file (for example register editing) Don´t forget to search for upgrades to keep you system with the last fixes, it is better to set automatic upgrade.
Before Installing any hardware (like camera, mouse or other devices) read the manual and be sure that the device you are installing is compatible with your computer. The use of the computer is personnel; this is why the PC means Personnel computer, so if you let other people use your computer the risk to your computer is damaged is higher.
Periodically it is a good practice to delete temporary and unused files.
If your computer run several services that you never use in the startup, it is better to deactivate those services or programs, this make your computer startup faster. On installing new software read carefully the instruction during the installation, because some software comes with third party plugin like browser toolbars that are checked by default and that will be installed with the software even you will never use them.
It is not recommended to install toolbars in the browser if you do not use theme for any purpose. When you navigate on the web do not install downloaded programs if you done know the publisher.
Following these steps you will keep your computer healthy for a long time without any problem, and if you have trouble with your computer download this tool and let it fix your computer for you automatically.
The internet has made many things easier for us, but it has also created a whole new venue for con-men. We hope to improve your safety while on the internet with this list of rules. Crooks can destroy our computers or access our personal information unless we learn to protect ourselves. Here’s how to do that.
1. Make sure your computer has a firewall.
Most computers come with a firewall installed. You should customize the privacy
settings, before you start browsing the internet using a new computer. If you have
several computers in your home, you can protect them all using a router with a firewall
installed. Some homeowners find that a secure router is more convenient. Firewalls help
prevent hackers from accessing the information stored in your computer’s memory.
2. Install an anti-virus software program.
Anti-virus software protects against viruses. Viruses are basically a kind of vandalism.
They serve no real purpose. The codes for many viruses are written by practical
jokesters. Once your computer is “infected”, everything seems to slow down.
Other programs may act strangely. Eventually, your system may crash all together.
3. Install an anti-spyware program.
Spyware and viruses are similar, but the purpose is not the same. People install spyware
in order to gain access to your personal information or to use your email address to send
spam to all of your friends.
4. Regularly upgrade the security features of your operating system.
Depending on the type of operating system that you have and the type of web browser
you use, you may receive notifications when upgrades or updates are available. You
should choose the “install now” option. The programs are upgraded regularly, because
hackers are constantly changing the ways they operate. You have to change, too.
These internet safety rules can help you avoid a lot of the common issues people get.
5. Regularly upgrade all of the security software programs mentioned above.
Programs are available to automatically upgrade or update, whenever a new patch or anti-
virus becomes available. If you don’t have an automatic version, you will need to install
the upgrades yourself. Hopefully, the system will notify you when one is available.
6. Choose good passwords and keep them in secure locations.
This might be number six, but it is one of the most important of the top 10 ways to
keep your computer safe online. Hackers have to figure out your passwords in order to
gain access to your system. There are cheap programs that allow them to do that. One
program tries every word in the dictionary.
A robber could enter your home and transfer money from your bank account or steal your
personal information, if they can find your passwords. Either keep your passwords on
your person at all times or store them in a locking box or safe.
Use different passwords for different websites. This will help limit the amount of
information stolen in case you are hacked. You can easily pick the first half of any name
and append a special number to the end to create passwords on the fly that you can recall
easily. Never use your debit pin number for anything online though.
Of all these internet safety rules this one is really important.
Passwords should be 8-10 characters long. Numbers and/or symbols should be included
along with lower case and upper case letters. Don’t use your kid’s names or anything
else that would be easy for a thief to figure out.
Change your passwords every three to six months just to be safe. You can use a
password auto-generator if you can’t come up with unique, difficult to crack passwords
on your own.
7. Invest in an external hard drive just in case.
No matter how good your security system or how unusual your passwords, no system
can be 100% safe. That’s why you need a backup system. You could store important
information on removable discs, but storing those discs becomes a problem. An
external hard drive is a good solution. It is not connected to the internet, can be
stored in a safe location and should have enough memory to serve all of your needs.
8. Think twice about file sharing.
File sharing can be tempting. Other internet users offer free software programs and other
downloads. But the files can easily contain viruses or spyware. Just think twice before
you accept these offers.
9. Learn to identify and avoid phishing scams.
Of all our internet safety rules, this one is very important. Phishing scams are used by individuals
and bogus companies to get your personal information. Social security numbers, bank account
numbers and credit card numbers are among the things they may ask for.
The emails they send typically look very authentic. It will appear to come from a creditor
that you do business with. You will be advised to click on a link included in the email to
verify your information.
The email may indicate that failure to click on the link and verify your info immediately
could result in your account being closed or cause other problems. Do not click on the
links. Call the creditor’s number that appears on your statement and explain the situation.
10. Read their privacy policies before dealing with an online merchant and look for a
Although some scammers have become quite good at forging security icons, they usually
appearance of the icon, which usually resembles a shield.
In addition, you can look at the website address. Website addresses of non-secure sites
begin with “http”. As with most internet safety rules, this one is important too. Secure site
addresses begin with “https”. The “s” stands for secure.
These internet safety rules can really help you protect yourself online. Another great
post we have made to help you protect yourself is our Top 10 ways to prevent Identity Theft.
These internet safety rules can really help you protect yourself and your identity online.
Don’t forget to Bookmark the top 10 internet safety rules.
Cleaning the registry of your computer is vital to its health and reliability. Manually going through and cleaning out your computer’s registry can be a nightmare! Deleting one listing in your registry can disrupt and even remove several other things on your computer. This is just one of the reasons you should get a registry cleaning software. The choices are endless when it comes to locating such a program, but finding the one for you might be easier than you thought. A popular, helpful and easy-to-use program to consider is Registry Mechanic.
Registry Mechanic is a PC Tools product and the most recent version is Registry Mechanic 8. This version is compatible with Windows 2000, Windows XP, Windows Vista 32-bit versions and Windows Vista 64-bit version. They also have a separate downloadable version of it for Windows 98.
Registry Mechanic’s download runs quick and very easily for even those new to computer using. You simply click the download button, select Run, pick the options you want installed with the program and follow the wizard to get it installed and running.
This is a well designed program for registry cleaning. I cannot stress enough how great it is for beginners and experts alike. Like other PC Tools programs, once Registry Mechanic has completed installation it will run an update to insure you have the latest version installed. Once you get that taken care of you are free to run the registry scan and repair anything found with a click of the mouse!
Registry Mechanic runs a thorough scan of your computer’s registry locating anything that could be harmful or suspicious. Along with locating these errors, Registry Mechanic locates missing or invalid references in your registry. Everything this program finds is listed on the results page with details and the option to view manually for further details. I trust this program because it is from PC Tools so I go ahead and use the Repair All button every time. This saves a great deal of time and effort.
Registry Mechanic is an award winning program for several reasons. I give it 2 thumbs up and recommend it highly.
Spammers and hackers today are very sophisticated when it comes to covering their tracks. Instead of sending spam or using their own computers to attack an orginization or individual they now employee Botnets.
A Botnet is a collection of computers (that have been hacked and taken over) which a remote user can use to execute operations such as spam, DOS attacks and other types of mailicious activities.
To quote another article I recently read: “Joe St. Sauver, manager of security programs at the Internet2 networking consortium and the University of Oregon, said there are 5 million to 5.5 million botnets in active rotation at any time.”
Article: Botnets Running Rampant Neal Weinberg, Network World care of PC World
The best way to help prevent this from occuring for an end user is to keep your operating system up to date; Always have an updated virus software running (with a scheduled scan enabled weekly); Employee a good firewall.
I understand many of the computers that are part of Botnets are generally not an end user machines, but rather machines hosted in a public environment such as libraries, campuses and other public domains. Is there no IT staff available to monitor these networks?
Generally speaking the case is that the IT department is so understaffed, overworked, and under budgeted they simply don’t have the time or the money to implement the proper equipment which can detect and prevent this from occuring. That is if they have an IT department at all.
Look…We all know how to prevent most of this from occuring. I am by no means saying it will ever stop, because anything that can be secured can be hacked (it’s all a matter of time), but lets atleast try to secure our own computers.
If you would like more information on how you can secure your computer please follow this link to a previous article over best security practices I previously wrote. I hope it helps.
Microsoft recently (At the end of February) released a patch to fix issues with one of the Windows Vista installation software features.
When installed the patch (ID number 937287 which is still available for download) causes some systems to continually reboot themselves in an un-ending loop.
Of course who would have ever thought that Microsoft wouldn’t get it right? Microsoft stated the problem seems to only affect “a small number” of the more than 100 million Vista users. In my opinion thats still to many (especially if you are one of the affected users).
Do not threat though! Microsoft is offering assistance with this issue. Of course the contact information isn’t posted on the front page of the main web site so I figured I would offer it here for anyone who may need it.
Please if you know anyone affected by this issue pass the following information to them. Microsoft is offering assistance at the following toll free number 866/727-2338.
Just another reason to wait on installing those wonderful Microsoft updates.
Microsoft is currently addressing newly discovered holes in the security of their Vista and xp operating systems. Most importantly a security vulnerability in Windows Vista and XP that could expose a computer to an early-season bite while you are connected to the Internet.
How it works is a hacker can broadcast rogue TCP/IP packets to any range of IP addresses. The rogue packets have the ability to circumvent Windows’ security and hijack a computer turning that computer into part of a Bot net. Bot nets are designed for spamming as well as launching self replicating worms and even worse ICMP attacks which can shut down servers.
Currently there have been no attacks using this vulnerability. Microsoft scrambled to make available a patch to secure this hole and it is currently available using the link below. The patch may already be applied to your system if automatic updates are turned on.
I recently experienced an issue with QuickTime playing sound in my self created movies. I reviewed all the data concerning my videos to see if I could identify something unique about the videos or the player. After a few hours I noticed all of the movies that did not have sound were encoded with the Qualcomm Purevoice codec.
I researched intensely on QuickTimes website with no luck. I even spent fourty minutes on the phone with a QuickTime support technician only to have him tell me I would have to go and find a copy of the codec (which is no longer supported by the company) and install it. He stated specifically that it was not an issue with QuickTime. Despite me arguing about the fact that it worked previously he would not be swayed.
I decided to search deeper. In reviewing the QuickTime application logs I noticed I had received an upgrade recently. Shazaaaam! Maybe I had a direction to go with. Now I just had to figure out what my previous version was.
I discovered that my previous version of QuickTime was 7.1.6 so of course I went on an intensive search to find an installer. Once I located and installed the older version of QuickTime and after restarting of course; I once again had sound in my videos.
After curing my issue I contacted Apple again. I used my ticket number to contact the same technician and told him I had discovered the issue. As I explained to him that apparently either the codec or the ability of QuickTime to understand this codec had been removed from the QuickTime version 7.3 that I had installed. I told him if he would like I would be more than happy to tell him a work around for it, that I was sure with all of the forum questions on this same issue he would probably make many Apple customers happy.
This part just floored me, believe it or not I was told if I would like to go post it in there forums I could. What a crock (I thought) he wasn’t willing to help out his own customers by posting the information in a TID. It took me a few seconds to calm down (which I did), I told him why would I volunteer my time for a job that he is supposed to do? So I calmly explained that I’m sure this information would generate traffic on a website so I would just put it on one of our company websites.
Of course none of this even phased him. Apple is always talking about how there market share is increasing, maybe with all that new money they can hire some courteous technicians who actually desire to do their job by helping people.
Bottom line if you have any videos that do not play sound after upgrading your version of QuickTime, you might check to see what codec was used for the audio. If the audio was encoded with the Qualcomm Pure voice codec then a simple work around is to install QuickTime version 7.1.6.
I am unsure if the new 7.4 versions have a fix for this issue, but from the response I got from Apples’ technician it wasn’t like they were going to change anything. With this in mind I have not tried the latest versions to see if the codec is played in them. I use this codec all the time for older training videos and I am unwilling to change from a version which I know works to a version that may not.
You know the kind I’m talking about: they’re not life threatening to your PC, but at the same time they are infuriating in that they are a constant source of bother and wasted time, leading you to loss of focus, lost productivity and a generally sour frame of mind. Here are seven ways to make your computing life ever so much easier, and they’re easy fixes as well!
The Dang Things Starts Up SO Slow! – I’m sure you’ve experienced this one, if you owned a computer for any length of time. You’re sitting there, and sitting there, and sitting there, and finally it crawls open, all the while leaving you wondering about the magic of computers! More than likely the problem lies in the amount of programs demanding access at the
moment you start up Many times when you’ve downloaded new software or computer programs, they automatically are set to open at the startup of your PC.
In fact there are also a bunch of programs that your computer wants to open that aren’t really necessary. You can delete and limit the number of these resource hogging programs and get your startup much more vibrant by clicking Start, Run and type in msconfig, and this will display all the programs that are set to open at startup. You can then uncheck the ones you don’t want.
Make sure you do this one by one with a notepad nearby, as many of these programs are necessary to run your computer, and if you make a boo boo you’ll be able to go back and recheck it.
You Don’t Like The View – You sit at your computer for hours, and there’s just something about the way it looks. Not a problem; we can change this! Start by right-clicking on the desktop, then click Properties in XP, or Personalize in Vista, and then Settings, and you’ll be presented with many ways in which you can change the screen properties. I mean, if you have to look at it all day you may as well like what you’re looking at.
Your Printer Has Gone Haywire – It just won’t stop printing out either old print jobs or ones that were not cleared from the queue. First try turning off the printer and see if this doesn’t do the trick, and if that doesn’t work, go to your printers menu in the Start menu and delete anything you see let there, assuming of course you no longer want it to print. If this doesn’t solve your problem, then you may be forced to download and reinstall drivers for your particular printer.
My Videos Are Now Mute Or Invisible – If the videos are now playing without sound or even worse, without picture or both, then it may well be that the codecs are out of date. There are several places where you can get free updates. DO a search for K-Lite Codec Pack for a nice easy fix. Also, before you go to that length, check and see that you didn’t accidentally hit your keyboard’s mute button! (Speaking from experience!)
You Accidentally Broke A Key Off Your Keyboard – Okay, I won’t ask how this happened, or just what you were so angry at that you slammed your fist down onto it, but you need to know this can be an easy fix. If you happen to have an old keyboard lying around, it’s possible to salvage a good key with an intact key mechanism that you can swap out for the damaged one.
If you are unsure how to do this, do a search for “keycap replacement”, and you should find some good help. It’s fairly simple. If the entire keyboard needs replacing, you’re still in luck: keyboards are some of the cheapest things to replace on your PC. If it’s your laptop that needs a new keyboard, try eBay for good replacement keyboards for laptops, and search out instructions for this as well.
Your Wi-Fi is Now Slow-Fi – Another trial of your so far interminable patience, assuming that you are not a victim of a general network outage, you more than likely have come up against some rather stiff interference. Sometimes your phones router, (If you have one installed , as I do) can be the culprit, sending confusion into your otherwise well designed network. (As it did mine!) Make sure you have the connections in the proper order, as per manufacturers instructions, and you should have no further problem.
Interference can also come from the likes of a microwave oven, cordless phone, or many other types of electronic devices. You may end up having to change the channel to one less populated on your router by taking a peek into your routers config page, and try another channel, most commonly 1, 6, or 11.
You Keep Getting Messages About Your Memory – And no, I’m not talking about YOUR memory, as that is beyond the scope of this article. However the memory on your machine is something you can take steps to improve. If you find yourself constantly getting system messages regarding your system’s memory capacity, or your computer is unusually slow, you may want to look into this. It may be a bad section of RAM, or you may simply need more. Run a memory test; there are several free ones available, and see if boosting your memory might not clear things up and speed it along quite nicely.
While most of these annoying problems won’t necessarily sink your ship, they are a bothersome interference in your computing experience, and you don’t have to put up with them. This list is by no means comprehensive, and you may have demons of your own that bug you to no end, and you have my sympathy. (I find new ones everyday!) These fixes, along with sound general maintenance should keep you from tearing out your hair every time you sit down to use your computer!
Did you know that all Bug Doctor members get unlimited tech support for any computer problems they have? You can get help for anything from outlook express errors, to internet problems, word errors and anything else computer related. Download a free trial of the bug doctor now
Does anyone else find it hard to pick up work after vacationing? Having completed a weeks worth of vacation I am back to the grind….well….sort of.
I am using this day to read up on new stories and technologies for new content on the site. Please bare with me while I compose myself and get my head out of the vacation cloud. Of course this is not easily done…
As you can see from the last post we are now taking posted questions to better serve our users. As well I would like to add if there is a new technology or concern you would like for me to address please post a comment to this blog. I would be happy to research and address topics for our users.
After all….It is you the end user for which we create the content.