Summary

  • Stay calm
  • Understand the problem before doing anything
  • Be methodical and logical
  • Document your steps
  • Find the problem by process of elimination
  • Be sure to look at the big picture and consider all possibilities
  • Don’t be intimidated

Keeping these steps in mind is the key to successful troubleshooting.

For more specific ideas and information, check out these tutorials:

Some Troubleshooting Examples:

Software Problem Troubleshooting Example
Hardware Problem Troubleshooting Example

 

– Al, Grogan, Scott, Alex –

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