Summary

• Stay calm
• Understand the problem before doing anything
• Be methodical and logical
• Document your steps
• Find the problem by process of elimination
• Be sure to look at the big picture and consider all possibilities
• Don’t be intimidated

Keeping these steps in mind is the key to successful troubleshooting.

For more specific ideas and information, check out these tutorials:

• Repairing Windows
  howto/sysfile1.html
• Device Drivers
  howto/driver1.html
• Shut Down Background Applications
  howto/ts1.html
• UPS – Uninterruptable Power Supplies
  howto/ups1.html
• Backing up your data
  howto/backup1.html
• Virus Protection
  howto/antivirus.html
• PC & Data Safety
  howto/safety.html
• Master Thy Modem
  howto/modem1.html
• Keeping it cool
  howto/cooling1.html
• Clean Up Your Hard Drive
  howto/drvcln1.html
• Troubleshooting Boot Problems
  howto/bootprob1.html
• Disk Imaging
  howto/image1.html
• CD-ROM Boot Disk
  howto/cdboot1.html
• Correcting a slow PC clock
  /howto/slowclock.html
• Clean install Windows
  howto/clean1.html

Some Troubleshooting Examples:

Software Problem Troubleshooting Example
Hardware Problem Troubleshooting Example

– Al, Grogan, Scott, Alex –

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