Need Computer Tech Support?

In the old days PC911 had a forum where you could post questions and answers to. Now that we have this fancy new fangled blog technology I would like to ask you to post your tech support questions here and we will address them.

A lot of people have asked for the forums back but we would prefer to use this blog as a means to help you with your computer problems. Post your question as a comment below and we will help you. It’s that simple.

Leave a Comment:

Anji says

My Windows XP Pro system will display the Windows logo and then then the screen goes black and nothing else displays. I tried another monitor and got the exact same results. No new hardware/software was added to the system. A system restore, last known good configuration were done and again I get the same results. The computer will boot into safe mode and display. Can you help?

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admin says

Hello Anji
If its working in safe mode, based on your description you have a problem with your video drivers. Change the drivers to a default of VGA or sVGA from safe more and reboot. Once its booting up right this way then try installing the correct drivers for the card.

It could be somebody tried to update and used the wrong drivers or your current drivers are corrupt.

Also a Rollback of drivers is a good option if there was a recent driver change such as via windows update.

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Robert says

sigh…how I miss the old forums.

Anyway, can anybody recommend an .avi to dvd(wmv) converter software?

Much thanks!!!

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admin says

Hi Robert,
We have got a few requests for the old forum. Maybe we will bring it back one day but we need moderators for forums.

Here is the best AVI to DVD Converter I have tried.

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Robert says

Thank you very much! You’re right about it being the best. It seems to be the only one that’s worth it AND easy to use…

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Robert says

Now for another one! Can anybody recommend a device where I can take VHS tapes and put them on PC, then burn to DVD?

Thank you.

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pbash says

Hi Robert! You will need a video capture card which has input component connections that match you VCR output. There are many different brands available. Pinnacle seems to offer many different options.

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cashtonh says

I purchased a VHS to DVD/DVD to VHS recorder from Costco for $179.00 and have found it to work great. It will record from VHS to DVD and vice versa as well as acting as a player for both mediums. As an experiment, I copied a write protected DVD to tape and then copied the tape to a blank DVD. I was amazed at the quality of the final DVD. I know that this is illegal but it was a rented DVD that we had not found time to watch before the return date so we make a backup copy.
On another subject: I guess the keepers of 911 know what’s best but I sure do miss the old forum format. It was so easy to scan other people’s problems and find needed answers without having to ask questions. I have great respect for Shelly’s knowledge; does anyone know his feelings on this new format?

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cashtonh says

I guess I must be stupid because I can’t figure out how to ask a question with this new format. This page is the only thing found that resembles a place to ask questions but even this is confined to one subject. It is obvious that this site has gone to being primarily a place to place advertisements and it no longer is interested in doing what it was created for; being a help site. I found one paragraph stating to post a question below; “its that simple” was the comment. Well, again I must be stupid because I could find no place to post a new question, so it’s not that simple. I have financially supported this site for years but I guess now that will no longer be necessary since now the presentation of paying advertisements is its primary purpose.

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admin says

Hi Cashtonh

I’m very sorry that you don’t like the new design. We have considered bringing back the forums but need moderators for it etc. You obviously found where to ask a question on the blog here, I’m not sure why you would call us greedy and get angry that we show ads on part of the site. It’s really easy to contact us, just leave a comment on the blog.

Maybe we will get the forum back sometime.

Have a great day

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cashtonh says

Please note that I have not submitted a question because I still have not found a place to do that. Even though this page addressed an unrelated problem, I submitted comments here because I could find no other place to do it. And for the record I didn’t get angry because you show ads. I got angry because you tried to con us by saying the site was changed to make it more user friendly and nothing could be further from the truth. We both know that you changed it for financial reasons. To make these changes is your perrogative but at least be honest and tell us the truth. I interface almost daily with politicians that tell me that they are screwing the public for their own good so I recognize that line of reasoning pretty readily. If you truly care about helping people, allow the following information to be published: For those liking the old forum format, see this site: http://www.5starsupport.com/ipboard/index.php. It is very similar in format to what this site used to have with viewers from all over seeing the questions and providing answers. And best of all, it’s free, working on voluntary donations only.

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William Snow says

Hello ADMIN or anyone,

How long does it take for “moderation” to occur?
My question pertains to this link on your web site which doesn’t work for me:
https://www.pcnineoneone.com/tweaks/layout.zip
Would really appreciate some help.

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admin says

Hi William
The moderation time is usually pretty fast.

That link seems to be working fine and we checked it from 2 locations.

Let us know if you have any more problems.

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William Snow says

The problem is not downloading from your site. That works fine. The problem is the application doesn’t do what it is supposed to. I have downloaded and installed this per instructions but the two new items “Save Desktop Icon Layout” and “Restore Desktop Icon Layout” never show up when you right-click on almost any of the standard desktop icons. I have had two other people download and try this and it didn’t work for them either. Looks like the auther needs to be consulted. If you are unable to do this would you please send me contact information for me to use to talk with him.

I am using WinXp SP2.

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William Snow says

It is now 10 days since the last posting. If you are still working on an answer then please tell me so. Other wise if you are not going to do anything about it please tell me that also.

If you have not done so you should probably remove that link so as not to frustrate others.

admin Says:

July 19th, 2007 at 10:49 am
Hi William
The moderation time is usually pretty fast.

That link seems to be working fine and we checked it from 2 locations.

Let us know if you have any more problems.

William Snow Says:

July 19th, 2007 at 11:37 am
The problem is not downloading from your site. That works fine. The problem is the application doesn’t do what it is supposed to. I have downloaded and installed this per instructions but the two new items “Save Desktop Icon Layout” and “Restore Desktop Icon Layout” never show up when you right-click on almost any of the standard desktop icons. I have had two other people download and try this and it didn’t work for them either. Looks like the auther needs to be consulted. If you are unable to do this would you please send me contact information for me to use to talk with him.

I am using WinXp SP2.

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John says

I am trying to install a 320 mb Seagate SATA hard drive on my computer. I already have and IDE hard drive as my master. I am running Windows XP Home Edition SP 2, Version 2002. The processor is an INTEL Duo Core processor on and ECS Motherboard. For whatever reason, when I have both hard drives hooked up, the computer goes as far as giving me the information screen, ie BIOS, and then goes blank and goes no further. When I unplug the SATA drive, the computer starts up just fine. I was able to install XP on the SATA drive and it works just fine as a stand alone. Any ideas? Thanks

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Chris says

I ran into a problem with a trojan that after removing it with spysweeper, I still have some problems. Mainly, if I press alt+ctrl+del, I get the message: Task Manager has been disabled by your administrator. I am the administrator (only person) on my standalone desktop. I run xp sp2 and up until I downloaded the trojan I used firefox. I can’t use firefox any longer even after deleting it and reloading it on my system. Help if you can.

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pbash says

Hello John

You may want to check your boot designation. Both drives may be designated as the prime boot device. You might compare the entries on both drives by using the MSCONFIG utility. As you know with SATA drives there are no jumpers to designate slave or master.

Was this supposed to be a dual boot scenario?

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pbash says

Hello Chris

You may want to review the following Micorosoft knowledge base article for trouble shooting this issue. It covers group policies and stand alone environment.

http://support.microsoft.com/kb/555480

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Rick Young says

Here’s my problem: Yesterday I went to open a powerpoint presentation that I’ve opened many times before (I’m not the author of it, but I was able to access it through powerpoint 2007). A pop-up came on the screen asking to approve or deny powerpoint “viewer.” I stupidly said yes. Now I can’t access the presentation, but only to view it, whereas I could make changes to it before. I have no idea why it did this. I’m thinking some update from Windows added it to my computer. I installed microsoft office 2007 a while ago and never had a problem. So to make matters worse, I went into “add/remove programs,” but could not find “viewer.” So I removed some microsoft things that I thought it was contained in. Now I lost my outlook express and all the mail contained within it. Is there some way I can erase my screwups and start over?

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Rick Young says

I thought I left a post here yesterday, but today its not here, so here goes again. Here’s my problem: I’ve had microsoft office on my windows xp for some time now without problem. A couple of days ago, I tried to open a powerpoint presentation, I did not author, but I’ve always had access to and a popup came up asking to approve of deny powerpoint viewer. Stupidly I said yes and now the presentation only shows up in viewer and I can’t make changes to it. Additionally when i present it, I minimize it and show some other things, but I can’ t do that now either. So I went to add/remove programs, but couldn’t find powerpoint viewer, so I removed something I thought contained viewer and now my outlook express is gone with all my saved mail. Is there some way of going back to a week or so ago and start over? I know there is something with the registry, but I don’t want to screw up things worse. Help!

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admin says

Hi Rick
Have you tried restoring your computer to a few days ago via the Start/Programs/Accessories/System Tools, Restore

This may fix your problem easily.

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Rick Young says

Thanks, it worked I think. Now when I hit the powerpoint presentation, the powerpoint viewer pops up again, but when I hit “decline,” nothing happens and it won’t open the presentation. To try to get rid of the viewer, I went into “All Programs” to check if it was there…and it is, but when I go into “Add or Remove Programs,” I can’t find it anywhere. Also the icon for Outlook Express has changed back to what it was previously, but when I click on it, it puts up a message stating “Cannot start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been caused by installing other messaging software. Please reinstall Outlook.” What would you suggest next?

Rick

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Rick Young says

Help! I was surfing the net and a message popped up stating I had spyware. I closed my browser and the blue background of my desktop had turned green with a message in the middle stating:” YOUR SYSTEM IS INFECTED! System has been stopped due to a serious malfunction. Spyware activity has been detected. It is recommended to use spyware removal tool to prevent data loss. Do not use the computer before all spyware is removed.” I updated and scanned with Spybot and McAfee, restarted my computer and the green desktop returns with the same message mentioned above. In the taskbar a message comes up to click on and Windows will sell you a $50 program to get rid of spyware. Also a message pops up about a trojan program. Will system restore fix this. What should I do?

Rick

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Rick Young says

I’ve managed to get a worm on my computer. First a message from windows stated I had spyware, then a message came up that I had a Trojan virus. I ran both Spybot and McAfee (making sure of updates). Spybot found three spyware programs after which I “fixed” and then it said I had no problems. McAfee found no errors. After automatically shutting down the computer, I booted it up again and a message came up that I had a worm. I don’t understand how this could’ve gotten past my spyware/virus protection, but what do I do now?

Rick

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