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Proprietary Interface…Oh man!

This week I purchased a new laptop from one of the major manufacturers. Since I was using previous components such as an air card to connect wirelessly to Internet from anywhere I assumed due to the configuration of my new laptop that I would have no difficulties in upgrading.

Once my new laptop was received I notice that the air card would not fit as the pcmicia slot was not a standard slot but rather a proprietary slot designed by the manufacturer.

I contacted the manufacturer and of course I was told I could buy a new air card to use with the laptop for $199.00. You can imagine my outrage. I stated that they should note on their purchase page that it was not a standard slot so future customers would not find themselves in this same situation.

Of course it is difficult to get anywhere with someone who does not speak english very well so I doubt they will make these changes.

I metioned to the support personel that there used to be a few companies who started to employ this tactic so customers had to buy their proprietary equipment. Those being Packard Bell, Acer and the original Hewlett Packard company. We all know what happened to their market share.

Bottom line when purchasing a new laptop computer you may want to chat or speak with their sales personnel before completing your sale.

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