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Symantec Update Effects Chinese Users

Has anyone else heard the news of the update provided by Symantec which seemed to cause havoc for the chinese version of Windows?

Apparently on May 18th Symantec authorized and update for one of their programs which it turns out identified two system files as malware and subsequently quarantined them. The issue apparently effected somewhere in the neighborhood of 50,000 Pc’s.

Symantec says this issue seems to be caused by an automated process. Hmmm!

Users who lost data due to Symantec’s faulty update demanded compensation. I cannot say that I blame them.

After at least two lawsuits were filed Symantec saw fit to respond. Symantec decided to offer license extension and product upgrades for the blunder. If it were me…well I would not want to continue use of a program which has already put a halt to productivity and damaged my operating system.

Symantec has been nice enough to have alloted just a couple of weeks for effected users to accept there upgrade offer as well.

I wonder if this will effect their credibility in other regions?

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John says

Thats why I use AVG. I previously had norton until my subscription ran out and my system slowed because of all the popus and advertising.

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