General Information #3

[Fixes] [Scripts] [Customizations]

A Listing Of Relevant Microsoft Knowledge Base Articles Related To The Internet

This list of very helpful articles from the Microsoft Knowledge Base deal with common and obscure Internet Explorer problems.

Tip: Even though list is very long, you can still find what you are looking for. Just hit Ctrl+F on your keyboard when viewing this page to bring up your browser’s Find dialog. Type in a keyword and your browser will find it if it’s on this page.

Last updated 6/1/2000

Internet Explorer Browsing How-To Guide
http://support.microsoft.com/support/ie/ie5/topics/browse/iebrowseht.asp

Internet Explorer Browsing Error Messages
http://support.microsoft.com/support/ie/ie5/topics/browse/iebrowseerrmsg.asp

How Can I Check my Internet Connection?
http://support.microsoft.com/support/personaluser/content/Check_connect.asp

Explanation of User Interface (UI) Skins (Q253739)
http://support.microsoft.com/support/kb/articles/q253/7/39.asp

How to Clear the History Entries in Internet Explorer (Q157729)
http://support.microsoft.com/support/kb/articles/q157/7/29.asp

Internet Explorer Does Not Check for Newer Versions of Web Pages (Q201535)
http://support.microsoft.com/support/kb/articles/q201/5/35.asp

Error Message: Cannot Play Back the Video Stream… (Q156286)
http://support.microsoft.com/support/kb/articles/q156/2/86.asp

Computer May Stop Responding When Scrolling Through Web Page (Q175148)
http://support.microsoft.com/support/kb/articles/q175/1/48.asp

Deleted Sites Reappear When You Next Start Internet Explorer (Q255176)
http://support.microsoft.com/support/kb/articles/q255/1/76.asp

Missing Text When Printing Web Pages to HP PhotoSmart P1000 (Q254772)
http://support.microsoft.com/support/kb/articles/q254/7/72.asp

Description of the Internet Explorer Repair Tool (Q194177)
http://support.microsoft.com/support/kb/articles/q194/1/77.asp

Cannot Select FrontPage as Default HTML Editor (Q253123)
http://support.microsoft.com/support/kb/articles/q253/1/23.asp

Error When Getting Messages from Hotmail Using Outlook Express (Q252520)
http://support.microsoft.com/support/kb/articles/q252/5/20.asp

IEAK Restrictions Are Not Applied Correctly in Windows NT (Q251338)
http://support.microsoft.com/support/kb/articles/q251/3/38.asp

Local Files May Be Accessed Using JavaScript Linked to Image Tag (Q251109)
http://support.microsoft.com/support/kb/articles/q251/1/09.asp

Money 99 Personal & Business Contact Manager Shows No Contacts (Q230284)
http://support.microsoft.com/support/kb/articles/q230/2/84.asp

“Generic: Trust Failure File: Xmldso.cab” When Installing Intern (Q207244)
http://support.microsoft.com/support/kb/articles/q207/2/44.asp

Communicator Personal Toolbar Not Imported During Upgrade (Q204570)
http://support.microsoft.com/support/kb/articles/q204/5/70.asp

How to Change Your Home Page in Internet Explorer (Q252464)
http://support.microsoft.com/support/kb/articles/q252/4/64.asp

HTML File Cannot Post Data to a Non-NTLM Authenticated Folder (Q251404)
http://support.microsoft.com/support/kb/articles/q251/4/04.asp

Err Msg: An ActiveX Control on this Page Is Not Safe (Q251365)
http://support.microsoft.com/support/kb/articles/q251/3/65.asp

Err Msg: This Package Requires Internet Explorer 5.0… (Q251043)
http://support.microsoft.com/support/kb/articles/q251/0/43.asp

GPF Customizing the Start Menu Using Taskbar Properties (Q249073)
http://support.microsoft.com/support/kb/articles/q249/0/73.asp

IEXPLORE Caused an Invalid Page Fault in SHELL32.DLL (Q249064)
http://support.microsoft.com/support/kb/articles/q249/0/64.asp

Multiple Internet Explorer Instances Do Not Redraw Correctly (Q246113)
http://support.microsoft.com/support/kb/articles/q246/1/13.asp

Problems Moving a Personal Cache to a Shared Cache (Q205521)
http://support.microsoft.com/support/kb/articles/q205/5/21.asp

Error Message Viewing Help Files When Ratings Are Enabled (Q203981)
http://support.microsoft.com/support/kb/articles/q203/9/81.asp

Unable to Connect to Internet When Connected to Network with RAS (Q250566)
http://support.microsoft.com/support/kb/articles/q250/5/66.asp

Document.LastModified Returns Invalid Date (Q250316)
http://support.microsoft.com/support/kb/articles/q250/3/16.asp

Error Messages Received Downloading Windows Media Audio Files (Q250035)
http://support.microsoft.com/support/kb/articles/q250/0/35.asp

Internet Explorer for Macintosh May Not Be Displayed as Expected (Q249969)
http://support.microsoft.com/support/kb/articles/q249/9/69.asp

Wininet: Dates and Times May Show Up Incorrect in FTP Listings (Q249811)
http://support.microsoft.com/support/kb/articles/q240/1/21.asp

Internet Explorer Help Does Not Work on Terminal Server Computer (Q249725)
http://support.microsoft.com/support/kb/articles/q240/1/21.asp

IE5 Stops Responding When Accessing a Gopher Search Page (Q246767)
http://support.microsoft.com/support/kb/articles/q240/1/21.asp

Complete List of Internet Explorer 5.01 Restrictions (Q245427)
http://support.microsoft.com/support/kb/articles/q240/1/21.asp

Internet Explorer Does Not Display Updated Files Over FTP URL (Q241727)
http://support.microsoft.com/support/kb/articles/q240/1/21.asp

Cannot Display More Than 248 Columns of Text Using PRE Tag (Q240121)
http://support.microsoft.com/support/kb/articles/q240/1/21.asp

Desktop Is Not Painted After Logging On (Q238744)
http://support.microsoft.com/support/kb/articles/q238/7/44.asp

Auto-Proxy Functions Supported by Internet Explorer (Q209266)
http://support.microsoft.com/support/kb/articles/q209/2/66.asp

Error Message: Cannot Play Back the Video Stream… (Q156286)
http://support.microsoft.com/support/kb/articles/q156/2/86.asp

Err Msg: MSIMN Caused an Invalid Page Fault in Module Wab32.dll (Q247706)
http://support.microsoft.com/support/kb/articles/q247/7/06.asp

How to Backup and Restore Internet Explorer 5 Security Zone Info (Q247388)
http://support.microsoft.com/support/kb/articles/q247/3/88.asp

Web Proxy Auto-Discovery “Spoofing” May Change Proxy Settings (Q247333)
http://support.microsoft.com/support/kb/articles/q247/3/33.asp

Internet Explorer 5 Task Scheduler Allows Privilege Elevation (Q246972)
http://support.microsoft.com/support/kb/articles/q246/9/72.asp

Internet Explorer Desktop Icon Disappears When You Make Changes (Q246832)
http://support.microsoft.com/support/kb/articles/q246/8/32.asp

Damaged OLE Component Stops Internet Explorer Setup (Q246180)
http://support.microsoft.com/support/kb/articles/q246/1/80.asp

Update for “Server-Side Page Reference Redirect” Vulnerability (Q246094)
http://support.microsoft.com/support/kb/articles/q246/0/94.asp

Incorrect Usage of FTP Server Name (Q244784)
http://support.microsoft.com/support/kb/articles/q244/7/84.asp

Error Message: 373 No Such Interface Supported (Q246589)
http://support.microsoft.com/support/kb/articles/q246/5/89.asp

“Always Show Internet Explorer Radio Bar” Option Missing (Q246551)
http://support.microsoft.com/support/kb/articles/q246/5/51.asp

Internet Explorer 5 and Internet Tools Entry Missing (Q246548)
http://support.microsoft.com/support/kb/articles/q246/5/48.asp

Outlook Express Start-up Informational Pane Is Blank (Q246396)
http://support.microsoft.com/support/kb/articles/q246/3/96.asp

Radio Toolbar Missing After You Uninstall Internet Explorer 5.01 (Q246395)
http://support.microsoft.com/support/kb/articles/q246/3/95.asp

“Windows Protection Error” After Installing Internet Explorer 5 (Q246381)
http://support.microsoft.com/support/kb/articles/q246/3/81.asp

Internet Explorer 5.01 Support.txt File (Q246369)
http://support.microsoft.com/support/kb/articles/q246/3/69.asp

Internet Explorer 5.01 Readme.txt File (Q246346)
http://support.microsoft.com/support/kb/articles/q246/3/46.asp

Internet Explorer 5.01 File List (3 of 3) (Q246221)
http://support.microsoft.com/support/kb/articles/q246/2/21.asp

Availability of Microsoft Internet Explorer 5.01 (Q246211)
http://support.microsoft.com/support/kb/articles/q246/2/11.asp

Internet Explorer 5.01 File List (2 of 3) (Q246205)
http://support.microsoft.com/support/kb/articles/q246/2/05.asp

How to Uninstall Internet Explorer 5.01 (Q246194)
http://support.microsoft.com/support/kb/articles/q246/1/94.asp

Internet Explorer 5.01 File List (1 of 3) (Q246073)
http://support.microsoft.com/support/kb/articles/q246/0/73.asp

Description of Internet Explorer 5.01 (Q244655)
http://support.microsoft.com/support/kb/articles/q244/6/55.asp

Starting Internet Explorer Opens an MS-DOS Command Prompt Window (Q244460)
http://support.microsoft.com/support/kb/articles/q244/4/60.asp

Update for “Javascript Redirect” in Internet Explorer 5 (Q244357)
http://support.microsoft.com/support/kb/articles/q244/3/57.asp

Update for “Javascript Redirect” in Internet Explorer 4.01 (Q244356)
http://support.microsoft.com/support/kb/articles/q244/3/56.asp

Internet Explorer Does Not Connect Using 128-Bit SGC Encryption (Q244302)
http://support.microsoft.com/support/kb/articles/q244/3/02.asp

File Menu and Tools Menu Missing in Internet Explorer (Q244158)
http://support.microsoft.com/support/kb/articles/q244/1/58.asp

Installing NetZero Causes Error Message in Hhctrl.ocx (Q244028)
http://support.microsoft.com/support/kb/articles/q244/0/28.asp

Text in Internet Explorer Buttons or Links Unreadable or Missing (Q243708)
http://support.microsoft.com/support/kb/articles/q243/7/08.asp

Insert Discussion in the Document Button Is Unavailable (Q235311)
http://support.microsoft.com/support/kb/articles/q235/3/11.asp

AOL 5 in Windows 95 Causes Problems for Other DUN Connections (Q244252)
http://support.microsoft.com/support/kb/articles/q244/2/52.asp

JavaScript Redirect Vulnerability in Internet Explorer (Q244233)
http://support.microsoft.com/support/kb/articles/q244/2/33.asp

How to Remove Task Scheduler from Internet Explorer 5 (Q243955)
http://support.microsoft.com/support/kb/articles/q243/9/55.asp

How to Manually Uninstall Internet Explorer 5 for Windows 95 (Q243678)
http://support.microsoft.com/support/kb/articles/q243/6/78.asp

Update Available for Outlook Express 5 IMAP Dates Issue (Q237824)
http://support.microsoft.com/support/kb/articles/q237/8/24.asp

Update Available for Outlook Express 4.01 IMAP Dates (Q237823)
http://support.microsoft.com/support/kb/articles/q237/8/23.asp

How to Determine Year 2000 Compliance for Internet Explorer 5 (Q237190)
http://support.microsoft.com/support/kb/articles/q237/1/90.asp

Err Msg: A Previous Program Installation Was Never Completed (Q234983)
http://support.microsoft.com/support/kb/articles/q234/9/83.asp

How to Connect to MSN Using a Macintosh (Q221462)
http://support.microsoft.com/support/kb/articles/q221/4/62.asp

Incorrect Text Pasted in FrontPage Express from Outlook 98 (Q217319)
http://support.microsoft.com/support/kb/articles/q217/3/19.asp

Err Msg: Please Check Your Content Advisor Settings for… (Q242037)
http://support.microsoft.com/support/kb/articles/q242/0/37.asp

Windows Update Web Site No Longer Downloads Add-Ons in English (Q241876)
http://support.microsoft.com/support/kb/articles/q241/8/76.asp

Update for ImportExportFavorites Vulnerability, ActiveX Controls (Q241361)
http://support.microsoft.com/support/kb/articles/q241/3/61.asp

Err Msg: Iexplore.exe Exception: Access Violation (0xc0000005) (Q240023)
http://support.microsoft.com/support/kb/articles/q240/0/23.asp

The Internet Explorer 5 Repair Tool (Q194177)
http://support.microsoft.com/support/kb/articles/Q194/1/77.ASP

Error Message Starting Computer with Pagis Pro 3.0 Installed (Q239057)
http://support.microsoft.com/support/kb/articles/q239/0/57.asp

Cannot Install Internet Explorer in Windows 98 Second Edition (Q238670)
http://support.microsoft.com/support/kb/articles/q238/6/70.asp

Must Start Internet Explorer Twice for Automatic Configuration (Q237540)
http://support.microsoft.com/support/kb/articles/q237/5/40.asp

Unable to Paste Data into a Text Box on a Web Page (Q236137)
http://support.microsoft.com/support/kb/articles/q236/1/37.asp

JAVA Program Is Always Printed in Initial State (Q234989)
http://support.microsoft.com/support/kb/articles/q234/9/89.asp

Menu Bar Disappears After Using Internet Explorer for a While (Q234012)
http://support.microsoft.com/support/kb/articles/q234/0/12.asp

Deleted “Available Offline” Favorites Stay on Synchronize List (Q227050)
http://support.microsoft.com/support/kb/articles/q227/0/50.asp

Per-Session Cookies Are Not Cleared Until You Close Browser (Q224304)
http://support.microsoft.com/support/kb/articles/q224/3/04.asp

Internet Explorer Restriction “Always Prompt on Download” (Q238723)
http://support.microsoft.com/support/kb/articles/q238/7/23.asp

Cannot Open a Folder in “My Computer” (Q238350)
http://support.microsoft.com/support/kb/articles/q238/3/50.asp

Web Page Displays Incorrect Font (Q238299)
http://support.microsoft.com/support/kb/articles/q238/2/99.asp

How To Print the Favorites List in Internet Explorer 5 (Q237954)
http://support.microsoft.com/support/kb/articles/q237/9/54.asp

Explorer Caused an Invalid Page Fault in Module Shell32.dll (Q237888)
http://support.microsoft.com/support/kb/articles/q237/8/88.asp

Images May Not Refresh on a Web Page (Q237885)
http://support.microsoft.com/support/kb/articles/q237/8/85.asp

Connections No Longer Use LAN Automatic Configuration and Proxy (Q236920)
http://support.microsoft.com/support/kb/articles/q236/9/20.asp

Navigate Call Causes Browser to Hang (Q236914)
http://support.microsoft.com/support/kb/articles/q236/9/14.asp

Using Hotbot.com Quick Search Shortcut Returns “404” Error (Q236606)
http://support.microsoft.com/support/kb/articles/q236/6/06.asp

Second Call to FtpOpenFile() Without Write Permission Hangs (Q236178)
http://support.microsoft.com/support/kb/articles/q236/1/78.asp

Err Msg: No Offline Items to Synchronize (Q235750)
http://support.microsoft.com/support/kb/articles/q235/7/50.asp

Memory Leak in window.open Function Call (Q235674)
http://support.microsoft.com/support/kb/articles/q235/6/74.asp

Continuous Stream of AutoDialer Connection Dialog Boxes (Q235667)
http://support.microsoft.com/support/kb/articles/q235/6/67.asp

Dial-Up Connection Does Not Hang Up (Q235666)
http://support.microsoft.com/support/kb/articles/q235/6/66.asp

Significant Delays Downloading Third-Party Files Using Plug-ins (Q235313)
http://support.microsoft.com/support/kb/articles/q235/3/13.asp

Silent Minimal Internet Explorer Install with Custom Components (Q235302)
http://support.microsoft.com/support/kb/articles/q235/3/02.asp

Err Msg: Socks5 Cram Authentication… Enter the User Name (Q234515)
http://support.microsoft.com/support/kb/articles/q234/5/15.asp

How to Not Install the Outlook Express Icon on the Desktop (Q230376)
http://support.microsoft.com/support/kb/articles/q230/3/76.asp

Internet Explorer Proxy Settings Change After Computer Restarts (Q223273)
http://support.microsoft.com/support/kb/articles/q223/2/73.asp

Err Msg: Internal Error in Windows Internet Extensions (Q222909)
http://support.microsoft.com/support/kb/articles/q222/9/09.asp

Err Msg: A Previous Program Installation Was Never Completed… (Q221863)
http://support.microsoft.com/support/kb/articles/q221/8/63.asp

Refresh Does Not Change a Web Hit Counter (Q221853)
http://support.microsoft.com/support/kb/articles/q221/8/53.asp

No Sound After Download Is Complete in Internet Explorer 5 (Q236784)
http://support.microsoft.com/support/kb/articles/q236/7/84.asp

Internet Explorer Missing Full Screen Window Options (Q236361)
http://support.microsoft.com/support/kb/articles/q236/3/61.asp

POST from Within Microsoft Excel/Word Macro May Not Work (Q236020)
http://support.microsoft.com/support/kb/articles/q236/0/20.asp

Unable to Refresh Modal or Modeless Dialog Boxes (Q235304)
http://support.microsoft.com/support/kb/articles/q235/3/04.asp

High-Speed Push-Technology Program May Overwrite Internet Cache (Q234266)
http://support.microsoft.com/support/kb/articles/q234/2/66.asp

How to Set Up Two Internet Accounts in Internet Explorer (Q233540)
http://support.microsoft.com/support/kb/articles/q233/5/40.asp

Internet Explorer Opens When You Scroll Over a Link in E-Mail (Q232810)
http://support.microsoft.com/support/kb/articles/q232/8/10.asp

Printed Text Is Overwritten by Margins, Headers, and Footers (Q231722)
http://support.microsoft.com/support/kb/articles/q231/7/22.asp

Err Msg: This Web Page Could Not Be Saved (Q235589)
http://support.microsoft.com/support/kb/articles/q235/5/89.asp

Cannot Copy Address from a Web Page (Q236171)
http://support.microsoft.com/support/kb/articles/q236/1/71.asp

DUN Connections Unavailable in Synchronization Settings (Q236060)
http://support.microsoft.com/support/kb/articles/q236/0/60.asp

Secure FTP Through a Proxy Does Not Work Using NTLM (Q235524)
http://support.microsoft.com/support/kb/articles/q235/5/24.asp

Web Page with “Pragma: No-Cache” Tag Stored in Cache Not Deleted (Q234247)
http://support.microsoft.com/support/kb/articles/q234/2/47.asp

Internet Explorer Linked Pages Are Being Cached in Frame Set (Q233528)
http://support.microsoft.com/support/kb/articles/q233/5/28.asp

Subscription Feature Removed from Internet Explorer 5 (Q233355)
http://support.microsoft.com/support/kb/articles/q233/3/55.asp

Event Keycode Does Not Return Proper Value for ARROW Keys (Q233280)
http://support.microsoft.com/support/kb/articles/q233/2/80.asp

Problem with AutoConfig URL During Internet Explorer Setup (Q232031)
http://support.microsoft.com/support/kb/articles/q233/2/80.asp

Internet Explorer Prompts for Proxy Authentication Multiple Time (Q234792)
http://support.microsoft.com/support/kb/articles/q234/7/92.asp

Error Message: Thank You For Your Interest in Windows Update… (Q234272)
http://support.microsoft.com/support/kb/articles/q234/2/72.asp

Err Msg: This Certificate Has Failed to Verify for All of Its… (Q233479)
http://support.microsoft.com/support/kb/articles/q233/4/79.asp

Err Msg: You Must Have NT SUR 4.0 Gold (Version 1381) to Install (Q233227)
http://support.microsoft.com/support/kb/articles/q233/2/27.asp

Err Msg: Unsupported Browser: Please Install a Supported… (Q233121)
http://support.microsoft.com/support/kb/articles/q233/1/21.asp

Err Msg: A Runtime Error Has Occurred. Do You Wish to Debug? (Q233112)
http://support.microsoft.com/support/kb/articles/q233/1/12.asp

Internet Explorer Error Message When Viewing a Secure Web Site (Q232098)
http://support.microsoft.com/support/kb/articles/q232/0/98.asp

Sound Events Do Not Work After Installing Internet Explorer 5 (Q231459)
http://support.microsoft.com/support/kb/articles/q231/4/59.asp

The Image List Tool Does Not Display a List of Images (Q230264)
http://support.microsoft.com/support/kb/articles/q230/2/64.asp

The Subscription Feature Is Not Available in Internet Explorer 5 (Q228243)
http://support.microsoft.com/support/kb/articles/q228/2/43.asp

The Radio Toolbar Is Always Missing in Internet Explorer (Q228134)
http://support.microsoft.com/support/kb/articles/q228/1/34.asp

How to Uninstall Internet Explorer 4.01 SP2 from Windows 98 (Q227035)
http://support.microsoft.com/support/kb/articles/q227/0/35.asp

Err Msg: Error Deleting File Cannot Delete INFO2… (Q226978)
http://support.microsoft.com/support/kb/articles/q226/9/78.asp

Internet Explorer Service Pack 2 Setup Folder Has Incorrect Name (Q226960)
http://support.microsoft.com/support/kb/articles/q226/9/60.asp

Err Msg: Setup Cannot Download Files to the Folder… (Q223818)
http://support.microsoft.com/support/kb/articles/q223/8/18.asp

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