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Unlimited Wireless Broadband?

An associate of mine recently signed up for so called unlimited wireless broadband access with a major provider. They installed their hardware and configured it for broadband access.

After a day of using the service they noted that they kept losing connection once every 30 minutes so they decided to contact the service provider for assistance.

After three days of troubleshooting the connection problem the service provider concluded it may be a tower problem that was at the root of this issue. They suggested waiting a couple of days for the engineers to review the information and they would contact them back.

After waiting an additional day past the set time frame my associate decided to contact the provider back. Of course they apologized for the lack of communication. They reviewed the case file and this time concluded that the issue was not a problem, but rather by design.

They explained that their towers are set by default to log users off automatically regardless of activity. Well this causes problems for users who work through wireless broadband for hours on end. Especially if accessing information remotely.

I think they should rename their “unlimited Internet access” plan to something more precisely descriptive…..such as the unlimited Internet for a brief period of time plan.

Be sure if you are looking into wireless broadband that you ask as many questions as possible about connectivity and speeds before you decide on a particular plan or you will end up where my associate is………trying to get out of their two year contract.

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Rick says

I bet I can guess which carrier it was…I had the same problem and subsequently changed carriers.

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